1.1. Use of the Company Website, www.crowchance.com (“the Website”) and the information, materials and links in it, is solely upon the terms and conditions set out below (hereinafter referred to as the “Terms and Conditions” or “Terms & Conditions”) which constitute the entire agreement between the User and the COMPANY for the use of the Website.
1.2. These Terms & Conditions shall immediately become effective as from the date when the player registers his or her account with the COMPANY. These Terms & Conditions shall be the official source of reference for any complication/dispute related to the use of our Internet Website, service or software. All games played on the COMPANY’s Website are duly subject to the rules as specified in this document.
1.3. The COMPANY hereby reserves the right to suspend, add, end, amend and/or supplement these Terms & Conditions from time to time as it may deem appropriate. Any such changes shall be notified to you in advance and shall only apply to you with effect from the date of your confirmation thereof by email. Changes shall also be subject to the acceptance thereof by the Regulatory Authorities and after they are posted on the Website. A Player/Account Holder who is given advance notice of any changes shall however be deemed to have consented to such changes if he/she continues to use the services on the Website after the date on which the amended Terms and Conditions are posted on the Website. The COMPANY is under no obligation to verify if all the players use the Service and or the Software according to the updated rules of these Terms and Conditions. The version posted on the COMPANY’s Website(s) is the effective version, and that which users
should use as reference. Notice of modification with an effective date will be posted on the Internet Website. It is the player’s responsibility to inform himself or herself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiarized with the modifications that affect or will affect the player. THE COMPANY recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract regularly, or whenever you see a notice of modification posted on the Internet Website. By continuing to use the Website following advance notification to you of any changes to these Terms & Conditions, you agree to be bound by the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract as well as by the latest modifications to it, whether or not you claim to be aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Website, the Service or the Software offered by the COMPANY or its other Websites.
1.4. The following words and terms should be interpreted as follows, unless the context clearly implies otherwise:
1.5. “THE COMPANY” shall mean REL GAMING LTD and its online gaming system, as well as all services and game offer activities related to it and listed on the Website including but not limited to lottery and other games;
1.6. “User Account” shall mean a personal account opened by an individual and maintained by THE COMPANY as to allow this person to play the online games.
1.7. “Software” shall mean the software licensed by us including all programs and databases and any other derived content, requiring download, whether accessible or otherwise used by you through the Website and allowing you to participate in its lottery games.
1.8. “Login and Password” shall mean the login and password details that are chosen by a player upon registering with THE COMPANY;
1.9. “You” or “Player” or “User” shall mean the user of the Service and of the COMPANY’s software downloaded from its Website.
1.10. “Us, We” shall mean THE COMPANY
1.11 “Website” shall mean the Company’s website operating under the domain www.crowdchance.com and all other websites connected to it and accessible through links or other access paths.
1.12. An “Account Holder” or “Player” is an individual having a contractual relationship with THE COMPANY.
1.13. References in these Terms & Conditions to a “Game” is to any gaming activity presented by THE COMPANY on its Website for the benefit of the Users and as approved by the Regulatory Authority. 1.14. The User must read the Terms & Conditions before making use of this Website. Mere use of Website and/or opening of an account with THE COMPANY is an acknowledgement that the User has read, understood and agrees to be bound by the Terms & Conditions. THE COMPANY reserves the right to change, amend or add to these rules as it deems fit by giving no further notice other than
posting the most updated and current rules on the Website. Any changes shall be notified to the User prior to coming into effect but shall be deemed effective as soon as they are accepted by the Regulatory Authority and posted on the Website. User shall be deemed to have consented to them by continuing to use the services on the Website after such effective date. If User does not agree with the Terms & Conditions (including any changes) User must not use the Website.
1.15. The COMPANY shall ensure that these Terms and Conditions shall carry the same content and incorporate the same provisions if translated into multiple languages. Should there however result any discrepancy between the Terms & Conditions in the English language version and the version in any other language, the English version shall take precedence.
Registration
You must be aged 18 years or over to play the Company games, participate in promotions, and/or take part in competitions. Underage entries will be void.
2.1. THE COMPANY shall not permit a person to participate as a player in an authorised game conducted by THE COMPANY unless that person is registered as a player and holds an account with THE COMPANY. Clients open an account by completing the online registering application, which is an integral part of the Website. To verify customer's identity, THE COMPANY reserves the right to request at any time satisfactory proof of identity (such as copy of ID, drivers license, heath cards, passport or any payment cards used) and proof of address (recent utility bill or bank statement). Failure to supply such documentation may result in suspension of the account.
2.2. With respect to money laundering regulations, the COMPANY has the right to demand any further information from the customer, as it may deem appropriate. If the COMPANY at any moment in time suspects that there may have been any money laundering or other suspicious transaction it will immediately report the matter to the relevant authorities.
2.3. The Player must fill in the application form provided by THE COMPANY which may include the following details and may request the following documents for legal and KYC purpose:
(i) that the Player is over legal gambling age in his country; (ii) the Player’s identity (accompanied by proof of identity such as a valid identity card, passport copy or driving licence); (iii) the Player’s place of residence (accompanied by proof of player’s residence such as a utility bill); (iv) the Player’s contact email and personal telephone number or other authorized method disclosed in this agreement.
2.4. If THE COMPANY becomes aware that a person has provided false information in this respect, THE COMPANY shall not register such person and where that person has already been registered, THE COMPANY shall immediately cancel that person’s registration as a player with the COMPANY. The Player also agrees to update this information should there be any changes to the personal data provided.
The Company shall have a right to refuse or close a Player’s registration at its sole discretion, subject to its obligation to honour any accrued rights arising in favour of the Player under these Terms & Conditions.
Player’s Identity
2.5. THE COMPANY shall not make a payment out of a Player’s account to a Player under the age of 18 years old. In order for us to make payments to a player, we will need to perform a know your customer(KYC). In accordance with the law, will require all of our player’s government ID, age and place of residence and once verified you will be able to use our site without restrictions.
Eligibility
2.6. The processing and opening of an Account is only granted to full-aged individuals of at least 18 years and / or the respective minimum age according to the corresponding national legislation and is prohibited to residents of the USA as well as residents of any other country wherein laws prohibit said accounts. It is the players’ responsibility to know whether the processing and opening of an Account is allowed within their jurisdiction.
Law Applicable to Players
2.7. The subscribers understand and accept that the Company is unable to provide them with any legal advice or assurances and that it is their sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.
Opening of Deposit Account
2.8. To be able to play on the Website, a deposit account must necessarily be opened. Upon opening an account, the Account Holder will be assigned code numbers and/or passwords that are required to access the account.
2.9. It is the subscriber‘s responsibility to keep data such as login [username] and password confidential. THE COMPANY cannot be held responsible of any misuse of client‘s password, provided that THE COMPANY has been correctly supplied with the account information requested, we are entitled to assume that orders, payments and instructions are made by the client.
The Account Holder shall not be charged any deposit account processing fees. However, any lottery ticket charges which the COMPANY may apply in respect of any lottery game organized by it shall be clearly indicated to the Con the Company’s website upon the launch of the lottery.
The Account Holder shall not be able to withdraw any funds held in his/her account. The opening of a deposit account shall not be construed in any manner as rendering the Company a financial institution.
No deposits shall be made to an Account Holder’s account from unlawful sources.
Multiple Accounts
2.10. Each player is allowed to open only one account in one’s own name. Use of more than one account per physical player is known as “multi-accounting” and as such is strictly forbidden. THE COMPANY retains the right to close a player account at any time and to cancel all the transactions pertaining to any player that has registered more than one account in his/her own name or under different names, in the event that THE COMPANY has reason to suspect that the registration of said multiple accounts has been undertaken with the intent of defrauding or cheating. THE COMPANY
reserves the right to block regular play and/or prize distribution should any evidence of multi-accounting arise. This behaviour shall be officially treated as collusion according to Article 2.36 and 2.37 of these Terms & Conditions. By opening an account with THE COMPANY, the subscriber implicitly gives his/her authorization to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by THE COMPANY.
Misuse of Accounts
2.11. Funds deposited will be utilized for the purposes of playing the Company’s lottery games and any suspicious activity on a Player’s Account will lead THE COMPANY to report the holder of the Account to the relevant authorities, freeze the funds and even close the account.
2.12. In the event of misuse and/or the abuse of promotions and/or of any offers from the COMPANY, the COMPANY reserves the right to close or block the account of the client in question until the matter between the COMPANY and the client is resolved.
Prohibition for Employees
2.13. No employees, managers, directors and agents of THE COMPANY nor their relatives (in this clause, the term « relatives » means spouse, partner, parents, children or siblings of the people mentioned above) can participate in any games during their term of employment, management, directorship, or agency relationship with THE COMPANY. To this end no officers, directors, employees, or agents of THE COMPANY shall be allowed to open an account with THE COMPANY during their term of engagement. Proof of such attempts shall result in steps being taken by THE COMPANY that shall have repercussions upon the contract existing between the employee etc and THE COMPANY.
2.14. Neither THE COMPANY executives, nor their relatives (in this clause, the term « relatives » means spouse, partner, parents, children or siblings of the people mentioned above) are allowed to play on our Website or are authorized to use the Service directly or indirectly. Nevertheless, this shall not apply where relatives are expressly allowed to play on the THE COMPANY Website by means of written authorization by THE COMPANY. THE COMPANY employees, or anyone else having access to inside information (for example: complete hand histories, playing histories, money transaction histories, and similar) are not allowed to use the services of the Website. This is to prevent any potential abuse of inside information.
2.15. If clauses 2.14 and 2.15 are breached, THE COMPANY reserves the right to close the said account immediately and to cancel payment on any gain. This shall take place without any prejudice to the rights that THE COMPANY has against the breaching person in terms of the employment or any other contract between the parties.
Payments by Players
2.16. THE COMPANY shall not accept cash from a player and funds may be received from the player only by any of the following methods:
(i) credit cards; (ii) debit cards; (iii) electronic transfer; (Iiii) Crypto
2.17 THE COMPANY reserves the right to set a maximum amount of funds that can be deposited with THE COMPANY per transaction. Such maximum can be varied at THE COMPANY’s discretion.
2.18 It is not possible to transfer money from one member account to another.
2.19. THE COMPANY shall have a right to take any measures and adopt any procedures to obtain the verification of identity or a Player. If such evidence is not obtained, or where THE COMPANY knows or suspects that the transaction may be related to money laundering or the funding of terrorism, THE COMPANY shall not proceed with such transaction and shall have the right to close such Player’s account and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in your jurisdiction.
Withdrawals of funds from a Player’s account are not possible. All tickets bought by a Player will need to be played out.
No Interest
2.20 Monies deposited in an Account shall not accrue interest. All payments to and from the player’s Account must be paid in the currencies available on the Services from time to time and shall not bear interest and all payments into the Player’s Account must be from a payment source on which you are the named account holder.
Currency
2.21. All payments to and from the Player’s Account must be paid in the currencies available on the Website from time to time and all payments into Player’s Account must be from a payment source on which Player is the named account holder.
List of Accounts
2.22. THE COMPANY shall, at all times, keep a secure list of all registered players and shall ensure the security of all Player Accounts.
Player’s Records
2.23. It is the client's responsibility to ensure that their records with THE COMPANY are kept up to date, especially address, telephone number, payment/bank details and email contact. Upon termination and closure of the client’s account with the COMPANY, the COMPANY shall have the right to retain or destroy all his/her personal data and records, subject to the Privacy Policy hereunder.
Data Protection
2.24. THE COMPANY may process any personal data of clients in accordance with applicable data protection laws including, but not limited to, processing customer's account and payments, keeping records and verifying identity and fraud investigation.
2.25. THE COMPANY may share client's personal data with any of its financial agents [institutions processing payments] who may only use it for necessary or processes required by Company or as otherwise permitted by the Data Protection Act.
2.26. Unless client has indicated otherwise, company may contact any client with product and service related information, such as direct email newspapers and/or any other special marketing and/or advertising offers.
2.27. Player is aware and consents to the recording of all Website use, electronic mails and telephone calls between him/her and THE COMPANY. These recordings will be sole property of the Company and may be used as evidence in the event of any dispute or to improve customer services.
Marketing and Promotion
2.28. In the event that a player wins any lottery or promotional prize, the player agrees to give the Company the exclusive permanent and irrevocable right and authorization to use the player’s name, photograph, film-footage and portrait in all media as part of the Company’s marketing and promotional needs, and for its Internet Website(s), on a worldwide level, and to be fully cooperative with company representatives including support staff.
Password Security
2.29. It is the Player's responsibility to ensure they keep their user-name and security details confidential and game made on-line under Player’s user-name and security details will be regarded as valid, irrespective of who participates in the game. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify THE COMPANY immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.
2.30. You are advised to choose a strong and non-predictable password for your security.
2.31. THE COMPANY is in no way responsible for the eventual access to a player’s account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a player’s password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a player was registered correctly.
2.32. THE COMPANY is in no way responsible if the player forgets, misplaces, or loses his/her password, except as a result of an error on the part of THE COMPANY. THE COMPANY shall not at any time during its relationship with the player be responsible to store passwords and logins of the user.
Inactive Accounts
2.33. If the Account Holder does not access the Account by “logging in” using his/her Account name and security details for any period of six calendar months, his/her account shall be deemed to be ”Inactive”.
2.34. After a period of 24 calendar months from the expiry of the said six month period the inactive account will be closed if no transactions are recorded on the said account and the Company shall remit any balances in the same account to the Player or to the Malta Gaming Authority if the remittance cannot be made and the Player cannot be contacted satisfactorily. The Company shall have a right to charge an account management fee of 15 USD every six months in arrears for any inactive accounts and the Company shall have a right to withdraw this fee from the inactive account upon the amount falling due.
User Names
2.35. THE COMPANY reserves the right to deny or retract, for whatever reason deemed necessary by THE COMPANY, any or all Player screen names and/or user names, whether before, during and after these names have been issued or validated. In the event that Player’s Account is otherwise in order according to these Terms & Conditions, THE COMPANY will give Player(s) the opportunity to create a new screen and/or user name.
Closing of Accounts
2.36. Any Account Holder is entitled to close his/her Account and terminate this Agreement at any time by sending an email to THE COMPANY using these details: [email protected] and THE COMPANY will respond within a reasonable time. Provided that the Account Holder shall be responsible for activity on his/her Account until such closure has been effected by THE COMPANY. THE COMPANY is entitled to terminate this Agreement immediately on notice (or attempted notice) to the Account Holder at the email address that was provided to the Company. Where the Company has terminated a Player’s Account as a result of a failed Security Review, any Account Balances in the player’s Account are non-refundable and deemed forfeited. An Account Holder shall be prohibited from selling, transferring or acquiring accounts to or from other Account Holders.
Player’s Insolvency
2.37. THE COMPANY reserves the right to verify the financial solvency of any of the account holders, through the information furnished during registration and through third parties. In the event that such an account holder’s insolvency is verified, then THE COMPANY shall have the right to terminate/close down the account and prohibit the player from opening another account with the same THE COMPANY Website or the Website of any of its corporate affiliates.
Complaints
2.38. Customers may address their complaints via email on [email protected] and/or via phone published on the Website’s section named Contacts. THE COMPANY will do its utmost to resolve a reported complaint at the earliest.
2.39. THE COMPANY is in no way responsible for the investigation or the initiation of a complaint made by a user against another for any reason, including but not limited to, the conditions in this Contract. THE COMPANY in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Contract.
Bonuses
3.1. Bonus tickets can be placed into a players’ account as part of a marketing campaign. These tickets cannot be withdrawn or paid out but they shall only be used in a subsequent lottery in the manner stated in the respective rules of different marketing bonus campaigns.
3.2. Bonus is always granted by THE COMPANY and has status of a gift. The user has no legal claim to the award of a bonus, THE COMPANY determines to whom it will grant a bonus according to the rules and conditions of the bonus scheme and shall have a right to amend or vary such rules and conditions from time to time, should such amendments or variations be deemed necessary, provided that notice of such amendments and variations is given to the bonus ticket holder prior to his/her redemption or use of the bonus ticket in a lottery.
For competitions, only one entry may be made per person. For promotions, they are only available once to any person. The Company may determine in its sole discretion whether it believes different entries or accounts are connected to the same person, using whatever methods it deems appropriate. Where multiple entries/accounts have been used the Company reserves the right to cancel these entries/terminate these accounts and withhold any promotional benefits.
By accepting a bonus, you accept and agree to be bound by these terms and conditions any specific terms and conditions relating to the relevant promotion, competition or event and any applicable instructions.
Fraudulent, multiple or incorrectly completed entries will not be accepted, neither will entries made in breach or non-compliance with these terms and conditions. No liability is accepted for entries that are not received for any reason by the Company.
We reserve the right to exclude any entrant from competitions, promotions, events and from use of the Website if the Company believes that an entrant has tried to enter by using more than one user name or is otherwise engaging in any fraudulent or illegal activity (including participation that would be in breach of the law in your local jurisdiction), or activity that in the Company’s absolute discretion is detrimental to the Company ‘s business or its customers whether or not that entrant would or might have won any prize but for such activity.
Prizes are not transferable or exchangeable other than in the sole discretion of the Company.
By entering any competition, in the event that you are the winner you agree to reasonable use of your name and image on the Websites and in promotional materials produced by or on behalf of the Company.
The Company reserves the right to correct palpable errors in promotions, competitions, including payout structures.
You hereby assign any and all copyright or other intellectual property rights in your entry to the Company for the Company’s unrestricted usage and agree to do all such acts and/or execute or procure the execution of all such documents in a form reasonably satisfactory to the Company to confirm the Company full ownership of such rights.
We in our sole discretion reserve the right to withdraw or vary the terms of competitions and promotions and/or any offer made in connection with them in order to comply with the decision of any relevant judicial or regulatory body and shall not be held liable to any entrant for so doing.
The decision of the Company in respect of any matter concerning or related to competitions and promotions is final and no correspondence will be entered into.
In the event of a breach of these terms and conditions the Company reserves the right to take such action as it deems appropriate in its absolute discretion. Unless otherwise specified in writing, in the event that you are required to travel to take part in any event, you are responsible for making all your own arrangements (including insurance).
If the Company becomes aware of a customer who, in the course of participating in a promotion or offer, has become able to guarantee wins and/or profits with no or only minimal risk, and/or benefits from a promotion or offer by participating through more than one account, and/or displays irregular or unusual playing or betting patterns which the Company deems to be abusive, the Company may in its absolute discretion elect to do any one or more of the following: (i) close the customer’s account(s); (ii) invalidate the transactions or game play which was in contravention of this term; and/or (iii) withhold the customer’s winnings from such transactions or game play.
The Company accepts no responsibility whatsoever for system or connection problems that might affect any end user during any of these promotions or competition. The Company and its affiliates and subsidiaries, or any of their employees, officers or directors shall not be liable for any damages howsoever arising as a result of a participant's or winner's participation in an event or any such modification, alteration or discontinuance, and any such liability shall be borne solely and exclusively by the participant or winner, as the case may be.
The promoter in respect of any prize draws, competitions and promotions is the Company.
Winnings
3.3. Winnings will only be remitted by THE COMPANY to the name and address of the bearer of the account, as it exists in THE COMPANY’s records. THE COMPANY reserves the right to suspend a payment pending verification of Player’s identity, age and location.
3.4. Winnings will be credited to the Player’s bank account following confirmation of the final result.
Errors
3.5. Should funds be credited to a Player’s Account in error, it is the client's responsibility to notify the COMPANY of the error without delay. Any winnings subsequent to the error and prior to the notification of the COMPANY provided they are linked to such error, shall be deemed invalid and returned to the COMPANY. Changes to Account Balance by Third Parties
3.6. THE COMPANY cannot be held liable for changes to a Player’s Account balance due to someone else playing using that player’s nickname, username or password.
Credit/Debit Card
3.7. Players may only use their own credit / debit card in their own account. Any deposits made using another individual’s credit / debit card will be refunded and any games played with funds from such card will be deemed void.
Financial Information / Documents
3.8. THE COMPANY hereby ensures the security of all financial information on the player and financial documents whether relating in/directly to the transactions affected between the Player and THE COMPANY or between THE COMPANY and the relevant tax authorities.
Proof of Payments
3.9. The player acknowledges that THE COMPANY reserves the right to request proof of payments to players’ accounts for all alternative payments, at any moment. THE COMPANY reserves the right to request its clients’ bank account numbers at any time.
Software Rules – Artificial Intelligence
3.10. The use of artificial intelligence including, without limitation, "robots" is strictly forbidden in connection with the Software and the Games. THE COMPANY is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") to play on THE COMPANY such as, but not limited to opponent-profiling, cheating software or anything else that we deem enables you to have an unfair advantage. All actions taken in relation to the Games by a User must be executed personally by players through the user interface accessible by use of the Software. The Account Holder acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the Account Holder agrees not to use any AI Software and/or any such programs.
Competitions and Promotions
3.11. Parts of the Website may from time to time contain competitions, promotions, or similar and related activities offered by THE COMPANY or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions, or similar and related activities will be specified on the relevant part of the Website from time to time (“Terms of Participation”). By entering or participating in the relevant competitions, promotions, or similar and related activities, Player agrees to be bound by those Terms of Participation in addition to these Terms and Conditions and in the event of any conflict or inconsistency, the Terms of Participation will prevail. THE COMPANY specifically retains the rights, at any time and without notice, to remove, alter or add to competitions, promotions, or similar and related activities on the Website without liability to Player.
Abuse of Promotions
3.12. The player binds himself not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that THE COMPANY may offer (use of 100%, 20% of initial deposits, or use of certificates and promotional codes). THE COMPANY reserves the right, in case of abusive behaviour on the player’s part as related to bonus credits and/or to promotional offers by THE COMPANY, in its sole discretion, to rescind or block client accounts created to that end, as well as their transactions.
Anti-Collusion Measures
3.13. By playing on THE COMPANY,, the Account Holder agrees with the above rules and any other rules mentioned on the Website. . THE COMPANY is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") to play on THE COMPANY such as, but not limited to opponent-profiling, player collusion, cheating software or anything else that THE COMPANY deems that enables Player to have an unfair advantage over other players. The Account Holder acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the Account Holder agrees not to use any AI Software and/or any such programs. Reference here is also made to the rights of THE COMPANY to take measures in order to prohibit “multi-accounting” practices.
Disputes
3.14. THE COMPANY will not consider any claims or disputes on lottery games to be valid unless said games are directly registered in the COMPANY database files or records for which a confirmation has been given by the COMPANY. For all lottery stakes made, the confirmation given by THE COMPANY concerning the details of the game is decisive proof of registration thereof. THE COMPANY will make available the transaction log database for the resolution of any possible disputes.
Fraudulent Activity
3.15. The Company has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in the Company's sole determination, the Account Holder is found to have cheated or attempted to defraud the Company including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Company reserves the right to suspend and/or close the player’s Account and to share this information (together with his/her identity) to other online gaming Websites, banks, credit card companies, and appropriate agencies. Results of Games
3.16. Once games have finished, their result cannot be changed nor cancelled. THE COMPANY retains the right to accept, not to accept or to partially accept games results.
Winnings
3.17. The printout of a game that has been played is not considered to be a receipt of the winnings. A game shall be considered as having been won if it is listed on the player’s games list/on the COMPANY game server(s). Conflict in Results
3.18. In case of conflict between the result posted on the Software and the result exposed in our Server, the result posted in our Server shall take precedence. You understand and accept that the settlement of any conflict between the user and THE COMPANY will be determined based on the records kept by THE COMPANY.
Customer Service
3.19. In order to optimize the quality of our services, your calls to our Customer Service can be recorded.
4.1. General
4.2. Lottery
4.3. Bonus Tickets
4.4. Tax
5.1. By playing on the Website you are being granted a personal non-exclusive, non-transferable licence to use the Software, in order to play according to these Terms & Conditions and including the clauses in this section.
5.2. The Account Holder may install and use the computer programs THE COMPANY makes available ("Software") on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for the Account Holder’s own personal use for participating in the Games in accordance with this Agreement, and further, that such installation and use is made through a computer of which the Account Holder is the primary user. The Software's structure, organisation and code are the valuable trade secrets of the Company and/or its group of Companies and/or its licensors. The Account Holder obtains no rights to the Software except to use it in accordance with this Agreement. Save as expressly permitted by law, the Account Holder is strictly prohibited from, and agrees not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. The Account Holder agrees that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
5.3. The account holder confirms that all information contained in the registration form submitted to THE COMPANY is true, accurate, and complete, and corresponds to the name(s) appearing on the credit and debit cards and electronic payments used for the deposits and payments of gains. THE COMPANY reserves the right to cancel your user agreement in the event that the information provided to THE COMPANY were found to be false, inaccurate, deceitful or incomplete. It is the player’s responsibility to inform us immediately of any changes to the player’s personal information;
5.4. THE COMPANY grants only a personal right to the players to use the Software and the Service is a right that is bestowed personally on the players in order to play the games of luck on the Internet. This right is given to the players with a personal and not a commercial purpose. Any complaints relating to activity on your account by a third party will not be accepted by THE COMPANY since it is prohibited to enable a third party to play with a player’s account. It is the player’s responsibility to inform THE COMPANY immediately if the player suspects that his/her account is being used by a third person, so that THE COMPANY may inspect and verify that account;
5.5. By playing on this Website the player is acknowledging that in playing games of luck through the use of the Service and/or the Software the player is under the risk of losing money. It is the player’s sole responsibility to assume the losses suffered through the player’s account;
5.6. The player shall not commit any act or adopt any kind of behaviour that could damage THE COMPANY’s reputation, and the Player acknowledges that the use of the Service and/or the Software is at his/her sole discretion and risk;
5.7. By playing on THE COMPANY the Player is declaring that he/she shall in no way use the Service or the Software with the purpose of transferring such funds from illegal sources. The player will not use the Service and or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the player. THE COMPANY reserves the right to discontinue or block the account(s) of the client, at any time, and until the matter has been resolved, if THE COMPANY has the slightest doubt as to the legality of the source of funds used by the User to bet in the on the Internet;
5.8. The player declares that he/she will not violate or attempt to violate or misconstrue in any way THE COMPANY’s security measures. If THE COMPANY has the slightest doubt in respect of this clause, THE COMPANY reserves the right to suspend or block the player’s account immediately. The amount in question will not be credited to the player’s account. The player will be denied access to all other Internet Websites, Services and Software offered by the same corporation.
True Random Number Generator
5.9. With respect to the lottery games, the Account Holder accepts and agrees that the true random number generator ("TRNG") determines the outcome of every game. In the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game. Account Holder understands and agrees that THE COMPANY and the company records shall be the final authority in determining the terms of his/her participation in the games, the activity resulting from there and the circumstances in which they occurred.
Software Interruption
5.10. In the event of any kind of software interruption due to any type of problem, THE COMPANY reserves the right of requesting a screenshot.
Aborted and Miscarried Games
5.11. A licensee shall take all reasonable steps to ensure that the licensee’s approved computer system enables a player whose participation in a game is, after he or she has purchased a lottery ticket, interrupted by a failure of the telecommunications system or a failure of the player’s computer system that prevents the player from continuing the game, to resume, on the restoration of the system, his or her participation in the game that was interrupted as at the time immediately before the interruption.(2) If a licensee’s computer does not enable a player to continue, after the restoration of the system, with a game interrupted by a failure of the telecommunications system or the player’s computer system, the licensee shall–(a) ensure that the game is terminated (b) refund the amount of the wager to the player by placing it in the player’s account.
5.12. If a game is started but miscarries because of a failure of the licensee’s computer operating system, the licensee shall (a) (i) refund the amount wagered in the game to the player by crediting it to the player’s account or, if the account no longer exists, by paying it to the player in an approved manner and (ii) if the player has an accrued credit at the time the game miscarries, credit to the player’s account the monetary value of the credit or, if the account no longer exists, pay it to the player in an approved manner (b) inform immediately the Authority of the circumstances of the incident (c) refrain from conducting a further game if the game is likely to be affected by the same failure. Provided that the Authority may, by written notice to the licensee, give the licensee other directions which the Authority considers appropriate in the circumstances.
Complaints
5.13. The player is hereby acknowledging and accepting that any complaint or contest made by the Player more than seven (7) days after the date of the finalisation of the transaction which is the subject of the complaint in question will not be taken into account, and will have no value.
Use of Website
6.1. THE COMPANY shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its Website or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Website or its content, or any errors or omissions in content.
6.2. THE COMPANY cannot be held liable for changes to a Player’s Account balance due to someone else playing or using that player’s nickname, username or password.
6.3. THE COMPANY makes every effort to maintain the accuracy of the information on this Website but cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information.
6.4. No responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:
6.5. Therefore it is hereby being specified that THE COMPANY makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of these Terms and Conditions.
6.6. Use of this Website is entirely at the Account Holder’s risk. The Website and its Content is provided on an ‘as is’ basis. Services
6.7. THE COMPANY offers service and software « as is » with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. THE COMPANY hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the software in respect to the failure to respect governing rules and laws.
6.8. THE COMPANY does not guarantee that the service or the software are authorized, and that the operation will fully satisfy the player, that it is entirely secure and exempt from error, that it is updated regularly, that any software defect is regularly corrected, that it is uninterrupted, that the service or the software are virus or bug free, or that they are continually operational, that they are
